601 SPORTS 100% SATISFACTION GUARANTEED
Customers are always our first priority at 601 Sports. We empower our associates to become experts in their shops to go above and beyond to meet the customer's needs and expectations. Our goal is to be the best retailer in the USA in the eyes and minds of our customers and associates. That’s why 601Sports.com and each of our store locations are prepared to provide you with the 601 Sports 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, we will exchange or refund your purchase.
1. HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?
At 601 Sports, we have a 100% Satisfaction Guarantee. You will have 15 days to return or exchange a product by the date reflected on your receipt. Although, we want to make sure you are completely satisfied with the product you purchased.
2. ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?
The following guidelines apply for returns or exchanges:
- Shipping costs will not be refunded
- Sales tax will be refunded to the original method of payment
- Ammunition purchased at 601sports.com cannot be returned or exchanged
- Sale items are not available for return or exchanges
- If you placed a special order, this must be returned back to any of our store locations.
3. WHAT IF THE PRODUCT I RECEIVED IS DAMAGED OR DEFECTIVE?
If your product is damaged or defective from a 601sports.com shipment or in-store purchase, we will exchange or refund this product. To return or exchange an order, please follow the steps below for an in-store purchase or 601sports.com purchase.
4. HOW DO I RETURN OR EXCHANGE AN IN-STORE PURCHASE?
In store purchases can be returned to any of our 601 Sports locations at the store register. The following applies:
- Visit the store for assistance with a return or exchange
- If an exchange is placed for a product with a lesser value, the remaining amount will be refunded to the original form of payment
- If an exchange is placed for a product with a greater value, the difference will need to be collected
- Items purchased with a 601 Sports gift card can be returned for store credit
- Items purchased with a credit/debit card will be reimbursed the full amount
- Without a receipt, an item with original tags intact can be returned to any 601 Sports location for a store credit.
- There will not be any refunds or exchanges on clearance items
- Please note: For your nearest 601 Sports location and contact information, please visit our store locator.
5. HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A 601 SPORTS STORE?
If you do not live near a 601 Sports location, the items you purchased in-store can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps below:
- Include a copy of the original receipt. Note: If you do not have a receipt, a 601 Sports gift card will be issued and mailed upon the return.
- Add a note explaining your request for an exchange (color, size, etc.) or return
- Include your contact information, including phone and email, just in case the store needs to contact you
- The product(s) can be shipped back in a box to the original store of purchase. For the stores shipping address, please refer to the store locator.
- Head to your local USPS or UPS store to ship the return, and keep a record of the return tracking number
- Please note: If you request a return or an exchange and the store is out of inventory a 601 Sports gift card will be issued and mailed back to your shipping address.
6. AFTER I’VE SHIPPED MY PRODUCT BACK TO 601SPORTS.COM, WHEN WILL THE REFUND REFLECT ON MY CREDIT/DEBIT CARD?
Once we receive your order, please allow 2-3 business days for your order to process and 3-5 business days for a refund to reflect on your credit/debit card. The following applies:
- Returns will be credited to the original form of payment
- If a gift card or e-gift card was applied to the order, a physical gift card will be mailed to the shipping address on the order
- Items returned within 15 days from the date of purchase, will be refunded to the original method of payment
- Items returned after 15 days from the date of purchase, will be issued a 601 Sports gift card
601 SPORTS COMMITMENT
Everything you buy at 601 Sports is guaranteed satisfactory or your money back. You don’t ever take a chance at 601 Sports!